Trade Support for Travel Agencies
If you sell flydubai or Emirates in Southeast or Eastern Europe, PMT Group is your point of contact. We provide first-line support to travel agencies across twelve markets — in local hours, in local languages, from an office in your country or the one next to it.
What we handle.
- Agency registration and setup with the airline
- Fare and availability queries, including negotiated fares
- Group bookings — quotes, holds, and materialisation
- Reissues and involuntary changes
- Irregular operations — when a schedule breaks and your customer needs an answer
- Product training, in person where practical
Who you'll deal with.
A named person, not a queue. Offices in Belgrade, Bucharest, Sofia, Sarajevo, Zagreb and Tirana; a resident executive in Ljubljana. Markets without a local base are covered by the nearest office — Moldova from Bucharest, North Macedonia and Montenegro from Belgrade, Greece and Kosovo from Tirana.
The full breakdown is on the markets page.
For airlines.
Trade support is the part of representation that most directly determines whether agencies keep selling you. It is also the part most often outsourced to a shared regional desk. We don't run one. Support sits with the same team that owns the sales relationship, because the agency that had a bad reissue experience on Tuesday is the agency deciding what to recommend on Wednesday.
Contact your local team.
Agencies selling flydubai or Emirates in our markets can reach the office covering them directly.
Contact your local team